Return and Refund Policy for Shanzana Fashion
Effective Date: January 1, 2024
Welcome to Shanzana Fashion. We appreciate your business and strive to provide you with a satisfying shopping experience. Please review our Return and Refund Policy below.
1. Returns
a. Eligibility: We accept returns within 3 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
b. Return Process: To initiate a return, please contact our customer support team at the following phone numbers: +8801894839084, +8801894839080. Provide your order number and a description of the item you wish to return. We will provide you with instructions on how to return the item.
c. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a Shanzana Fashion error or a defective item.
2. Refunds
a. Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are processed for eligible items.
b. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to be reflected in your account.
c. Partial Refunds: In certain situations, a partial refund may be granted if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
3. Exchanges
a. Product Exchanges: We offer exchanges for defective or damaged items. If you need to exchange a product for the same item, contact us at the phone numbers: +8801894839084, +8801894839080, and provide your order number and details about the issue.
b. Exchange Fee: If the product exchange is requested due to customer mistake, an extra product fee will be applicable. Additionally, customers are responsible for any associated delivery fees.
4. Damaged or Defective Items
a. Reporting Damages: If you receive a damaged or defective item, please contact us within 3 days of receiving the product. Include your order number and create a video clearly showcasing the damage or defect.
b. Video Submission: Send the video of the damaged or defective item to our WhatsApp number: +8801894839084. Alternatively, you can also share the video on our Facebook page: Shanzana Fashion Facebook Page. When submitting the video, please mention your order number in the message or caption.
c. Resolution: We will review the video and assess the issue promptly. Based on our evaluation, we will provide instructions on returning the item for a replacement or refund.
5. Non-Returnable Items
a. Final Sale Items: Certain items are non-returnable, such as clearance items or items marked as final sale.
6. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at the following phone numbers: +8801894839084, +8801894839080.
Thank you for shopping with Shanzana Fashion. Your satisfaction is our priority!